Hiring

Genuine Parts Giant, Inc. is an established and fast-growing internet retailer in the automotive industry. We are the most trusted source on the web for genuine (OEM) automotive parts and accessories by offering stellar customer service, quick delivery, and superior shopping experience.

We are looking a full-time, highly engaged candidate for our South El Monte office who can provide superb customer support, and quality experiences to our customers.

As a Customer Service Representative, you will be providing exceptional customer service while maintaining a high level of productivity in a fast-paced environment. This representative should be team-oriented and have an understanding of professionalism with attention to detail. They will need to be able to identify and assess the customer needs to achieve customer service satisfaction while meeting the company's department quota.

• Provide customer support experience as a customer service representative
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Ability to multi-task in multichannel environment, prioritize, and manage time effectively
• Answering inbound phone calls (Approximately 300 – 350 per week minimum)
• Answering Live chats (Approximately 70 – 100 per week minimum)
• Answering helpdesk emails (Approximately 100- 120 per week minimum)
• RMA tickets (Approximately 100-120)
• Timely responses to customer inquiries and order/RMA status messages
• Maintaining company standards and policies
• Other duties as assigned

• Excellent communication skills, Spanish is a plus
• Multi-tasking and prioritizing skills
• Strong listening skills, and must be able to work independently while managing time effectively.
• Energetic communicator, enthusiastic confident attitude, and goal-oriented
• Computer proficient
• Dependable, and punctual
• Strong work ethic
• Automotive or parts knowledge is a plus

• 1 year+ RMA/RGA Experience
• 1 year+ of call center/customer service related experience
• 1 year+ of Live chat experience
• 1 year+ Data Entry
• Experience with relatively high call volume
• Reading Comprehension
• Minimum type 35 wpm

We offer more than just a job. We care for our employees and their wellbeing, and we know that success grows with our people. We provide many benefits that are built around your needs and include a competitive salary and performance-based incentives and bonuses, PTO and paid holidays, health and wellness programs, employee retirement plan, and an opportunity that advances your career with one of the fastest growing companies. We are looking for you to join and to grow with us!

We are one of the fastest-growing E-commerce companies in the automotive industry. We are the most trusted source on the internet for genuine (OEM) automotive parts and accessories by offering stellar customer service, quick delivery, and superior shopping experience. We've helped millions of people worldwide with car parts when their car breaks down, solved their concern on products and orders. Please visit our site

• www.toyotapartsdeal.com
• www.hyundaipartsdeal.com
• www.kiapartsnow.com
• www.moparpartsgiant.com